Frequently Asked Questions
Trading Platform & Execution FAQ
Find answers to key questions about our trading accounts, execution speed, order types, and security infrastructure.
What is Spiral Global?
Spiral Global is an institutional multi-asset trading technology platform providing direct market access, advanced charting, and high-speed order execution across global currency pairs, indices, and derivatives.
Who may open a trading account with Spiral Global?
Any individual or corporate entity meeting our regulatory compliance standards who is at least 18 years of age (or the legal age of majority in their jurisdiction). We serve active traders globally across eligible jurisdictions.
What if I forget my password?
You can reset your account password at any time via the "Reset Password" link on the login screen, or directly through your Client Portal security dashboard.
What is the minimum initial margin required to open an account?
The minimum opening balance is $100 for a Standard Account. Pro accounts require $500, and Institutional accounts require $10,000 for direct market depth (Level II) and custom liquidity feeds.
What execution methods and order types are supported?
We provide Direct Market Access (DMA) and Straight-Through Processing (STP). Traders have access to Market Orders, Limit Orders, Stop Orders, Trailing Stops, OCO (One-Cancels-Other), and algorithmic triggers.
How can I withdraw funds?
Log in to your secure Client Portal and navigate to the Withdrawals section. Withdrawal requests are processed efficiently via Bank Wire, Electronic Clearing, or verified digital methods.
How long does it take for account funding to reflect?
Electronic funding transfers are reflected automatically upon authorization. Bank wire transfers are credited within standard banking clearing windows (typically same-day or 1-2 business days).
Are there fees for deposits and withdrawals?
Spiral Global does not levy platform deposit fees. Wire transfers over $1,000 are processed without broker-side fees. Standard banking intermediary fees may apply depending on your provider.
How does the Introducing Broker (IB) and Partnership program work?
Our partnership network enables introducing brokers and quantitative affiliates to earn competitive, volume-based rebates on trades executed by their introduced network in real time.
How secure are my account credentials and trading funds?
Client funds are held in segregated accounts at Tier-1 banking institutions. Our trading infrastructure utilizes AES-256 encryption, multi-factor biometric session security, and low-latency servers co-located at Equinix NY4 and LD4.
